Refund policy

RETURN AND REFUND POLICY

We stand behind our products. If you're not completely satisfied with your purchase, you may return it within 30 days of delivery.

RETURN CONDITIONS
To start a return, email us at support@wellgrounding-en.shop with your order number and we'll send you return instructions.

We accept returns on used items. Grounding products are personal, and we understand you need to actually sleep on the sheet to know whether it works for you. We simply ask that items are returned in reasonable condition with the original components (connection cord, adapter, and any included accessories).

REFUNDS
Once we receive and inspect your return, we'll email you a confirmation. If approved, your refund will be issued to your original payment method within 5-10 business days.

Depending on your bank or card issuer, it may take a few additional days for the funds to appear in your account.

RETURN SHIPPING
Unless the item arrived damaged, defective, or incorrect, return shipping costs are the responsibility of the customer.

DAMAGED OR INCORRECT ITEMS
If your order arrives damaged, defective, or incorrect, contact us at support@wellgrounding-en.shop within 7 days of delivery and we'll replace it at no cost to you.

MISSING PARTS
If any component is missing from your order (cord, adapter, guide), let us know and we'll ship the missing part free of charge.

EXCHANGES
If you ordered the wrong plug type or size, contact us and we'll help you arrange an exchange.

NON-RETURNABLE ITEMS
Gift cards and items marked as final sale cannot be returned.

CONTACT
Questions about a return? Email us at support@wellgrounding-en.shop.