Shipping policy

SHIPPING POLICY

PROCESSING TIME
Orders are processed within 1-2 business days. Orders placed on weekends or holidays are processed on the next business day.

DELIVERY TIME
Once shipped, estimated delivery times are:
- USA and Canada: 3-7 days
- Europe and UK: 5-10 days
- Australia: 3-7 days
- New Zealand: 5-10 days
- Other countries: 5-15 days

Delivery times are estimates and may vary during high-volume periods or holidays.

SHIPPING COSTS
We are pleased to offer free shipping on every order.

PLUG TYPE
Please select the correct plug type for your country at checkout (USA, UK, EU, or AU). If you select the wrong type, contact us as soon as possible and we'll help you correct it before your order ships.

TRACKING
Once your order ships, you'll receive an email with a tracking number so you can follow your package.

CUSTOMS AND DUTIES
Customs and duties taxes are included in your purchase. You will not be charged additional fees on delivery.

DELAYS
We are not responsible for delays caused by the shipping carrier, customs processing, weather, or other circumstances outside our control. If your package appears to be lost or significantly delayed, contact us and we'll help resolve it.

INCORRECT ADDRESSES
Please double-check your shipping address at checkout. We are not responsible for packages delivered to an incorrect address provided by the customer. If a package is returned to us due to an incorrect address, you may be responsible for reshipment costs.

LOST OR STOLEN PACKAGES
If tracking shows your package was delivered but you did not receive it, contact us at support@wellgrounding-en.shop and we'll help you investigate with the carrier.

CONTACT
Questions about your shipment? Email us at support@wellgrounding-en.shop.